Return policy

Return & Refund Policy – Vitalize +

At Vitalize +, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence.

✅ Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

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  The product must be unused, unopened, and in original packaging
  
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  The item must be in the same condition as you received it
  
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  Proof of purchase (order number or receipt) is required
  

Due to the nature of health and wellness products, opened or used items are non-returnable for hygiene and safety reasons.

🚫 Non-Returnable Items

For safety and hygiene reasons, we unfortunately cannot accept returns on:

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  Opened or used products
  
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  Clearance or promotional items
  
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  Gift cards
  
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  Items damaged due to customer misuse
  

💰 Refunds

Once we receive and inspect your return:

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  You will be notified of approval or rejection
  
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  Approved refunds will be issued to your original payment method within 5–10 business days
  

🚚 Return Shipping

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  Customers are responsible for return shipping costs unless the product is defective or incorrect
  
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  Shipping charges are non-refundable
  

📦 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

📧 Email: support@vitalizeplus.com (replace with your real support email)

📩 Include your order number and product photos for quick assistance.

❌ Order Cancellation

Orders can only be cancelled within 12 hours of purchase or before shipping is processed. Once shipped, cancellations are no longer possible.

🔄 Exchanges

We only replace items if they are defective or damaged. Please contact our support team for exchange requests.

📞 Contact Us

If you have questions about returns or refunds:

📧 Email: support@vitalizeplus.com

⏱ Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM

✅ Thank you for choosing Vitalize + – where your wellness comes first!